Privacy Policy

Basic Information

"Ci-en" (hereafter referred to as "the Service"), operated by EISYS, Inc., is a service site with the purpose of supporting creators on the Internet. When using the Service, registering as a user, or supporting creators, relevant personal information will be requested.

Requested personal information such as name, e-mail address, telephone number, address, date of birth, etc., is necessary in order to provide users with the Service or information about the Service. The Service's policy is to refrain from requesting unneeded information from users, or conducting surveys unrelated to use of the Service.

Information collected will not be used by the Service for any purpose other than the provision of services. Any sensitive information (such as passwords, etc.) collected from our users will be strongly protected via encryption and other means. Communications on the Service are encrypted using TLS1.2.

Privacy Policy

The Service is provided in accordance with the [ Personal Information Protection Policy ] of EISYS, Inc. If there is any discrepancy between such protection policy and this privacy policy, this privacy policy shall prevail.

Provisions for the Handling of Personal Information

In order to use the Service, users are required to provide personal information such as name, date of birth, and e-mail address. Such personal information will be handled in the following manner when using the Service.

• 1. Purpose of Use of Personal Information

  1. To provide services to users.
  2. To facilitate the completion of payments.
  3. To respond to user inquiries.
  4. To store user order information and improve user convenience when using the Service.
  5. To provide users with important notices regarding the Service.
  6. To send direct emails for the purpose of providing information about the Service.
  7. To prepare statistical data in a form that does not identify individual users.

• 2. Regarding Disclosure and Provision of Personal Information to Third Parties

  Any user personal information recorded and stored while using the Service will not be disclosed or provided to any third party except in the following cases.

  1. When the user has given prior consent to the disclosure.
  2. When commissioning work to other businesses or services necessary in relation to provision of the Service.
  3. When commissioning work to other businesses or services in relation to the management, operation, or support of the Service.
  4. When disclosing information to financial institutions, credit card companies, collection agencies, and other businesses that settle or act as settlement agents for the payment of goods and services ordered by the user.
  5. When providing information to a successor company during a business succession due to a merger, corporate separation, business transfer, or other such event.
  6. When disclosure is immediately necessary to protect human life or human rights.
  7. When cooperating with requests made by judicial institutions, the police, or other public bodies in accordance with laws and regulations.
  8. When disclosure is required by law.
  9. When disclosing necessary information such as the user's name, username, address, telephone number, and e-mail address to another user for the purposes of a transaction conducted between users of the Company's services or in the event of a problem related to such a transaction.
  10. Other cases as individually determined for each of the Company's services

• 3. 共同利用について

  当社は、当社グループ各社の経営資源を活用し、ユーザーにより魅力のあるサービスを提供することを目指し、当社の関係会社（「財務諸表等の用語、様式及び作成方法に関する規則」8条8項に定める関係会社及び親会社の関係会社をいう。）との間で、第1条記載の目的のため、当社が保有する個人情報を共同利用します。かかる共同利用における個人情報の管理についての責任者に関する情報は、「10．会社の情報」に記載のとおりです。

• 4. 個人情報の管理について

  1. The Company will manage the personal information of customers recorded and stored in the course of using the Service in an appropriate manner to prevent accidents such as loss, theft, falsification, and data leaks. We will also comply with all applicable laws and regulations regarding the protection of personal information.
  2. Please note that in the event of a violation of the Terms of Service or interference with the Service's operation, the Service may delete a user's personal information without prior notice or user consent if deemed necessary for the management and operation of the Service.

• 5. 会員登録情報の確認・変更・利用停止について

  User may confirm, change, or cease the use of their registered personal information upon registration as a user of the Service through a Service feature, which can be accessed by entering the customer's unique authentication information.

• 6. 個人情報の提供の任意性とその結果について

  1. Inability to use the Service (User registration, purchase of products)
  2. The Company is unable to accept inquiries from users or provide a response.
  3. If the user does not update personal information, certain personal information such as name (not including highly confidential information such as credit card number) may end up getting sent to a different user as a result of outdated registered information.

• 7. 決済について

  Payment for goods and services related to the user's order will be made through the following handlers depending on the payment method.

  Credit Card Payment:：DG Financial Technology, Inc.

  ペイディ（あと払い）：株式会社Paidy

  Payment handlers commissioned by the Service will use personal information as necessary to process payments for the Service. Handlers will record and store personal information as necessary but will not use personal information for any purpose other than payment for the Service. To confirm the privacy policy of each payment handler, please refer to each external payment site.

  DG Financial Technology, Inc.：[ Privacy Policy ]

  株式会社Paidy： [ 個人情報保護に関する基本方針（プライバシーポリシー） ]、 [ 個人情報取扱に関する同意条項 ]及び [ 匿名加工情報等保護指針 ]

• 8. 個人情報に関する請求

  The Service will respond to requests from users regarding personal information obtained as specified below within a reasonable period of time and to a reasonable extent, after confirming the identity of the user as necessary. However, please note that the Company may not be able to respond to a user's request if it would cause significant hindrance to standard business operations, violate the provisions of the law, or interfere with the secure management of personal information.

  1. Disclosure of records pertaining to obtained personal information or the provision of such information to third parties.
  2. Correction, addition or deletion of obtained personal information.
  3. The ceasing of use of obtained personal information, or ceasing of provision of such information to third parties.
  4. Details about security measures pertaining to the obtaining of personal information.

• 9. 対応窓口の連絡先

  本サービスは、「8.個人情報に関する請求」、お客様からの個人情報の取扱いに関する質問、苦情、相談その他のお問い合わせについては、以下の「お問合せフォーム」より受け付け、対応します。

  Contact information for inquiries regarding the protection of personal information

  [ Contact Us ]

  Please note that the Company will respond on business days (weekdays), excluding Saturdays, Sundays, national holidays and company-designated holidays (All times in JST.)
  Inquiries regarding personal information should be directed to "DLsite," which is separately operated by the Company.

• 10. 会社情報

  Information about the party responsible for the handling of personal information obtained from users through the Service is as follows.

  postal_code 東京都千代田区神田練塀町300
  EISYS, Inc.
  Representative Director Jun Fujii

2025年4月21日最終改定